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Terms and Conditions

Terms and Conditions of Use

This website, located at www.roanline.com or any of our affiliated sites including mobile and/or Internet applications or “apps” (collectively, the “Site”), is provided by Roanline, LLC. (“Roanline,” “Roanline.com,” “we,” “our,” or “us”) to the person accessing this Site (“you,” “your”).

You Agree to These Terms by Using This Site

Your access to, and use of, this Site is subject to the following Terms of Use (“Terms”) and all applicable laws and regulations. By accessing and using the Site, you accept, without limitation or qualification, these Terms of Use. Roanline may, at any time and without notice, modify these Terms of Use by revising them on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Terms of Use. You cannot modify these Terms of Use. These Terms of Use only can be modified in a writing signed by Roanline. If you do not agree and accept, without limitation or qualification, these Terms of Use, you must stop your use and exit the site immediately. If you are using the Site on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity's behalf and that such entity agrees to indemnify you and Roanline for its violations of these Terms.

Permitted Use of the Site; Termination

The information and materials on this Site are provided for general informational purposes. You may use this site solely for the purpose of learning about and/or purchasing Roanline or its services and products. You may not use, reproduce, or distribute the text, graphics, downloads, tools, or any other content on this Site for any other purpose. This site is not directed at children and you may not use this site if you are under the age of thirteen (13).

You agree that Roanline may, without cause or prior notice, immediately terminate your Roanline membership, any promotion, accumulated reward, credit, or virtual currency associated with your membership and/or email address, access to your membership page, access/participation in any special marketing groups, access to our blog, access to or participation in any promotions or contests, or access to any of our social networking pages, in accordance with the these Terms of Use. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your membership may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Roanline may have at law or in equity.

Cause for such termination shall include, but not be limited to, (a) breaches or violations of the Terms of Use or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated membership deletions), (d) discontinuance or material modification to the Site (or any part thereof), (e) technical or security issues or problems, (f) inactivity, (g) engagement by you in fraudulent or illegal activities, (h) nonpayment of any fees owed by you in connection with the Site, and/or (i) no cause at all.

Termination of your Roanline membership includes (a) removal of access to all offerings and features on the Site, (b) deletion of your password and all related information, files, and content associated with or inside your membership page (or any part thereof), and (c) barring of further use of your membership. Further, you agree that all terminations for cause shall be made in Roanline’s sole discretion.

You may terminate your membership, this Agreement, and your right to use your membership at any time and for any reason or no reason, by contacting us at: help@roanline.com.

User-Submitted Content

The Site may, from time to time, offer interactive features that allow users to submit content to the Site or to its social networking pages, apps, and/or profiles. Roanline does not and cannot review all such content, and is not responsible for such content.

You acknowledge that by providing the ability to view and distribute user-generated content on the Site or on Roanline’s social networking pages, apps, and/or profiles, Roanline is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability related thereto. By submitting any user-generated content, you represent and warrant that: (a) you are the sole creator and/or author of any such content including any intellectual property rights therein, or before posting, you obtained from the copyright owner the right to use and authorize Roanline to use; (b) you hereby waive any moral rights you may have in such user-generated content; (c) and all such content is true and accurate; and (d) you are the person appearing in any photograph or content uploaded or have the rights/permissions to use the likeness of any person(s) appearing in any such content. In any event, Roanline reserves the right to block or remove communications or materials that it determines to be unacceptable to Roanline in its sole discretion.

By submitting any user-generated content, you hereby grant Roanline (1) a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such content and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you; and (2) the rights to publicity to use your name and/or likeness. If you are between the ages of 13 and 17 (i.e., not yet 18), you represent and warrant that you have your parents’ permission to make such grants. All content that you submit may be used at Roanline’s sole discretion without any obligation of confidentiality.

Harassment in any manner or form on the Site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Roanline employee, host, or representative, as well as other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through the Site any content which is false, misleading, inaccurate, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable in a manner in which may constitute or encourage a criminal offense, violate the rights (including intellectual property rights or rights of publicity or privacy) of any party, or which may otherwise give rise to liability or violate any law.

Interaction With Other Users 

You alone are responsible for your involvement with other users. If you have a dispute with one or more users, you irrevocably and forever release Roanline (and Roanline’s officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS, A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.

Notice; Electronic Communications

When you visit this Site, send emails to Roanline, or when we post notices on our site or services or communicate with you via email, you are communicating with us electronically. This section informs you of your rights when receiving electronic communications from us. By accessing and using the Site, you consent to receive communications from us electronically. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Your consent to receive communications and do business electronically, and our agreement to do so, applies to all of your interactions and transactions with Roanline.

We may also use your email address to send you other messages, such as changes to features of our service, newsletters, and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these types of promotional communications from us, you may select the unsubscribe link which is present in each email. You may also customize your communication preferences by accessing the email preference center in your Roanline Account Page and adjusting your settings accordingly. Opting out may prevent you from receiving email messages regarding special offers, improvements, or other updates.

Please keep us informed of any changes in your email address so you may continue to receive our communications without interruption.

Privacy

Roanline's Privacy Policy is incorporated and made part of these Terms of Use. You hereby agree to such Privacy Policy. Any personal data (for example, your name, address, telephone number or email address) you transmit to the Site by electronic mail or otherwise will be used by Roanline in accordance with the Privacy Policy. Any other communication or material you transmit to the Site, such as questions, comments, suggestions, or the like, will be treated as non-confidential and non-proprietary. We encourage you to read our Privacy Policy for more details.

Practices; Pricing; Typographical Errors; Colors

 You acknowledge that Roanline may establish general practices and limits concerning use of any content, including without limitation the maximum number of days that email messages, message board postings, or other uploaded content will be retained, the maximum number of email messages that may be sent from or received by a membership account, the maximum size of any email message that may be sent from or received by a membership account, the maximum disk space that will be allotted on Roanline’s servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access your membership in a given period of time. You acknowledge that Roanline reserves the right to log off, delete, or disable memberships that are inactive for an extended period of time. You further acknowledge that Roanline reserves the right to modify these general practices and limits from time to time.

All prices are shown in U.S. Dollars (except where otherwise noted); taxes and shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

We attempt to be as accurate as possible and eliminate errors on the Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund. In no event shall Roanline be obligated to provide you the merchandise at the incorrect price.

The colors shown on the Site may be influenced by the settings of your computer or your monitor. Accordingly, Roanline makes no guarantees that any actual or featured colors of products or features will be true or accurate.

Third-Party Links

In an attempt to provide increased value to our visitors, Roanline may link to sites operated by third parties. However, even if the third party is affiliated with Roanline, Roanline has no control over these linked sites, all of which may have separate privacy and data collection practices, independent of Roanline. These linked sites are only for your convenience and therefore you access them at your own risk. Without limiting the foregoing, Roanline specifically disclaims any responsibility if such sites: infringe any third party’s intellectual property rights; are inaccurate, incomplete or misleading; are not merchantable or fit for a particular purpose; do not provide adequate security; contain viruses or other items of a destructive nature; and/or are libelous or defamatory.

Roanline does not endorse the content, or any products or services available, on such sites. Nonetheless, Roanline seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work). Any feedback you provide shall be non-confidential and non-proprietary.

Intellectual Property

Unless otherwise noted, the design of the Site, the Site as a whole, and materials that are part of the Site (collectively, “Contents”) are copyrights, trademarks, trade dress, or other intellectual property owned, controlled, or licensed by Roanline or its affiliates. The Contents, including its trademarks such as ROANLINE and design, may not be used by you for any commercial purpose without Roanline’s written consent.

Copyright 2015-17, Roanline, LLC. ALL RIGHTS RESERVED.

All software used on this Site is the property of Roanline or its software suppliers and protected by copyright laws and may not be used for any purpose by you. You agree not to change or delete any proprietary notices from materials printed, downloaded, or otherwise obtained from the Site.

Copyright Complaints

If you believe that your copyright or other rights have been infringed, please provide the following information to our Designated Agent who can be reached by email at help@roanline.com:

(i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other interest;

(ii) a description of the copyrighted work or other work that you claim has been infringed;

(iii) a description of where the material that you claim is infringing is located on the Roanline’s website;

(iv) your address, telephone number, and email address;

(v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

(vi) a statement by you that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

 Export Control

Software and other materials from this Site may be subject to United States Export Control. The United States Export Control laws prohibit the export of certain technical data and software to certain territories. No software from this Site may be downloaded or exported: into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Sudan, Syria, or any other country to which the United States has embargoed goods; or anyone on the United States Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.

Roanline does not authorize the downloading or exportation of any software or technical data from this Site to any jurisdiction prohibited by the United States Export Control Laws.

 Law and Jurisdiction

These Terms of Use and your use of the Site are governed by the laws of the State of North Carolina, USA, without regard to its choice of law provisions. The courts of general jurisdiction located within Buncombe County, North Carolina, USA, will have exclusive jurisdiction over any and all disputes arising out of, relating to, or concerning these Terms of Use and/or the Site or in which these Terms of Use and/or the Site are a material fact.

Assignment

Roanline may assign its rights and duties under these Terms of Use to any party at any time without notice to you.

 Roanline Privacy Policy

Information We Collect & How We Use It

Roanline.com requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you create a Roanline.com membership, make a purchase, communicate with us via social media, write a product review, create a wishlist, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site or to Roanline’s social networking sites, apps, and/or profiles. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future.

The types of personal information we may collect from you can vary according to the method through which it was attained. It may include, but is not limited to, the following:

Information you Provide to Us;

We receive any information you knowingly provide to us, such as:

  1. Full name
  2. Email address
  3. Phone number
  4. Shipping address
  5. Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
  6. Username and password for your Roanline.com membership
  7. A record of your Roanline.com orders, purchase history, and shopping behavior and preferences
  8. Information provided by you through your interactions with us in social media
  9. Location and geographic information that could be collected if you use our mobile site
  10. Other details that you may submit to us or that may be included in the information provided to us by third parties.You may also provide personal information about other people, such as their name and email address. When you select to email a friend your wishlist, tell a friend about Roanline.com, or purchase a Gift Certificate for a friend, we will use their name and email address to send them a one-time email. This information is only used for the sole purpose of completing your request. We do not share your friend’s email information for any other purposes unless that friend creates a membership to Roanline.com. Roanline.com stores this information for the sole purpose of sending this one-time email and tracking the success these programs. Your friend may contact us at help@roanline.com to request that we remove this information from our database.

Information Collected Automatically

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve to improve marketing, analytics, and site functionality.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Roanline.com and our marketing partners, affiliates, A/B testing, and analytics systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for many different functions on Roanline.com, including user authentication, our shopping cart, and to customize the user experience. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still browse our site, but your ability to use most features or areas of our site may be limited.

Email & Other Communications

We may contact you via email to send you necessary order-related messages, such as order confirmation and shipment confirmation notices.

We may also send you newsletters and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may select the unsubscribe link which is present in each email. You may also customize your communication preferences by accessing the email preference center in your Roanline Account Page and adjusting your settings accordingly.

How We Use Your Information

All of the personal information we collect from our customers is for the purpose of the reasoning described above, as well as:

  1. processing, verifying, validating, and completing your transaction;
  2. creating, managing, and maintaining your membership to this Site;
  3. providing requested live customer support and services;
  4. record keeping of your purchase history;
  5. enabling communication via our Site, blog, and social networks;
  6. managing your participation in contests and promotions;
  7. sending email as appropriate.

Users Under Age 13

Roanline.com is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to Roanline.com. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we may have collected information from a person under the age of 13, please promptly contact help@roanline.com so that we may investigate.

Information Sharing

Roanline does not share or sell the personal information of its users with any unaffiliated third parties for their promotional purposes. We share your personal information with third parties in the ways that are described in this privacy policy.

Payment, Shipping, Referral, & Other Programs

We use a third party payment processor and a third party shipping service to ensure the payment and delivery of your purchased products.

Legal Disclosure

We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, as Roanline, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Roanline’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

Links to Third Party Websites

This Site contains links to other websites. Roanline takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

User-Generated Content & Information Disclosure

Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, posts or comments on social media pages, in connection with contests and promotions, and on the Roanline blog) becomes publicly available, and can be read, collected, and used by other members of this forum to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Roanline is not responsible for the personal information users select to disclose in these forums. To request removal of your personal information from our blog or community forum, contact us at help@roanline.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Features & Widgets

Our Site includes Social Media Features, such as the Facebook Like button and Widgets, the Share button, the Instagram feed, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it (e.g., Facebook, Instagram, Twitter, etc.).

 How We Protect Your Information

Roanline utilizes advanced technology for Internet security purposes. When you access our checkout and enter sensitive information (such as credit card number) on our order forms, this information is encrypted using industry standard Secure Socket Layer (SSL) technology. Our site uses Stripe for all of our secure credit card transactions.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at help@roanline.com.

Accessing Your Personal Information & Preferences

You can access, update, or change your personal information and communication preferences by signing into your Account Page and modifying your preferences at your discretion. If you wish to cancel your account, or request that we no longer use your information to provide services to you, contact us at help@roanline.com.

You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create a membership with us or to take advantage of some or all of our features.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at help@roanline.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create a membership with us or to take advantage of some or all of our features.

Privacy Policy Updates

Roanline may, at any time and without notice, modify and update this Privacy Policy by revising it on the Site. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Privacy Policy.

Privacy Policy Last Updated: October 7, 2016

 Questions and Feedback

We welcome your questions, comments, and concerns about this Site. Please send us any and all feedback pertaining to this Site to help@roanline.com

Terms of Use Last Updated: October 7, 2016

 

 

 

 

 

 

 

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