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Shipping Information

Shipping Information

Where Do You Ship?

We currently ship to addresses within the U.S., Canada, and Australia only, but we will be expanding our delivery as soon as we can! If you are located outside of these countries and would like to place an order, please email us at help@roanline.com, and we'll do our best to accommodate you. Note: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International or Canadian orders.

When Will My Order Ship?

Most of our in-stock products ship within 1-2 business days of your order. Each product featured on Roanline includes an estimated shipping date on the product page. Once your order ships, you will receive an email containing tracking information that will allow you to track your order's delivery progress.

How Much Is Shipping?

The majority of our products are eligible for shipping at a flat rate of $6.95 or less, and most products ship for free when you order over $99 in qualifying items.  Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Any shipping estimates on Roanline's website are simply estimates, and may not reflect actual delivery dates. Please also note that the shipping rates for some items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Generally, shipping is by standard ground delivery. Any shipping or handling charges may or may not reflect actual costs.

Can I Track My Order?

Of course! You will receive an email once your order ships that contains tracking information for your package. You can also access your order status and information via the "My Account" section of the Roanline website. We do our best, but if for some reason you don't receive your tracking information, feel free to email us at help@roanline.com, and we'll track it down for you!

Can Items From The Same Order Be Shipped To Multiple Addresses? 

Unfortunately, we cannot ship items from the same order to different addresses.  If you need to ship items to multiple addresses, you can place multiple orders to be delivered to different addresses.  Feel free to contact us at help@roanline.com with your order number if you need assistance.

Can I Change The Shipping Information After I Place My Order?

In most cases, we cannot change the delivery location of a package that has already left our offices.  If you need to change a delivery location, please contact us as soon as possible at help@roanline.com with your order number, and we will do our best to take care of it! 

Don't See Your Question?

Feel free to contact us at help@roanline.com and we'll be happy to help!

 Sales Tax

Sales tax is automatically added to orders, where applicable, and will be displayed as part of the final checkout price. 

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