- Return Policy
Ordered the wrong size? Picky relative didn't like that birthday present? No worries! You may return most new, unopened and/or unused items within 14 days of delivery for a full refund, minus the return shipping costs (subject to the exceptions listed below). We will, however, pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items must be in their original, unused, unwashed, and unopened condition with any tags still attached and original packaging included.
You should expect to receive your refund within four weeks of dropping your package off with the return shipper, however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you place your order between November 1 through December 24, we will accept returns through January 10 if the item is eligible for return. We have implemented this returns period to allow holiday gift recipients to return their items. For any gifts that are returned under this Holiday Return Policy, we will give store credit to the recipient so they can choose something else, courtesy of you.
The following items and categories of items are not eligible for return:
- Items marked as "Final Sale";
- Mens and Womens Underwear;
- Items otherwise marked as ineligible for return
Please check the product description page to confirm whether a product is eligible for return. If you receive an incorrect or defective order, please Contact Us and we will take care of the problem.
To Return an Item:
If you need to return an item, you can follow these steps to submit a return request:
- Log in to your account.
- Click the "My Account" button located in the upper-right corner of the homepage.
- Select the "Completed" Orders Tab.
- Select the "Return Item(s)" button.
- Complete the returns form to begin the return process. Note that you can opt to return part of an order.
Alternatively, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We're happy to help! Feel free to Contact Us if you have any additional questions or if you'd like assistance in returning an order.