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Privacy Policy

Roanline Privacy Policy

Information We Collect & How We Use It

Roanline.com requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you create a Roanline.com membership, make a purchase, communicate with us via social media, write a product review, create a wishlist, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site or to Roanline’s social networking sites, apps, and/or profiles. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future.

The types of personal information we may collect from you can vary according to the method through which it was attained. It may include, but is not limited to, the following:

Information you Provide to Us;

We receive any information you knowingly provide to us, such as:

  1. Full name
  2. Email address
  3. Phone number
  4. Shipping address
  5. Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
  6. Username and password for your Roanline.com membership
  7. A record of your Roanline.com orders, purchase history, and shopping behavior and preferences
  8. Information provided by you through your interactions with us in social media
  9. Location and geographic information that could be collected if you use our mobile site
  10. Other details that you may submit to us or that may be included in the information provided to us by third parties.You may also provide personal information about other people, such as their name and email address. When you select to email a friend your wishlist, tell a friend about Roanline.com, or purchase a Gift Certificate for a friend, we will use their name and email address to send them a one-time email. This information is only used for the sole purpose of completing your request. We do not share your friend’s email information for any other purposes unless that friend creates a membership to Roanline.com. Roanline.com stores this information for the sole purpose of sending this one-time email and tracking the success these programs. Your friend may contact us at help@roanline.com to request that we remove this information from our database.

Information Collected Automatically

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve to improve marketing, analytics, and site functionality.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Roanline.com and our marketing partners, affiliates, A/B testing, and analytics systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for many different functions on Roanline.com, including user authentication, our shopping cart, and to customize the user experience. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still browse our site, but your ability to use most features or areas of our site may be limited.

Email & Other Communications

We may contact you via email to send you necessary order-related messages, such as order confirmation and shipment confirmation notices.

We may also send you newsletters and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may select the unsubscribe link which is present in each email. You may also customize your communication preferences by accessing the email preference center in your Roanline Account Page and adjusting your settings accordingly.

How We Use Your Information

All of the personal information we collect from our customers is for the purpose of the reasoning described above, as well as:

  1. processing, verifying, validating, and completing your transaction;
  2. creating, managing, and maintaining your membership to this Site;
  3. providing requested live customer support and services;
  4. record keeping of your purchase history;
  5. enabling communication via our Site, blog, and social networks;
  6. managing your participation in contests and promotions;
  7. sending email as appropriate.

Users Under Age 13

Roanline.com is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to Roanline.com. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we may have collected information from a person under the age of 13, please promptly contact help@roanline.com so that we may investigate.

Information Sharing

Roanline does not share or sell the personal information of its users with any unaffiliated third parties for their promotional purposes. We share your personal information with third parties in the ways that are described in this privacy policy.

Payment, Shipping, Referral, & Other Programs

We use a third party payment processor and a third party shipping service to ensure the payment and delivery of your purchased products.

Legal Disclosure

We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, as Roanline, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Roanline’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

Links to Third Party Websites

This Site contains links to other websites. Roanline takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

User-Generated Content & Information Disclosure

Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, posts or comments on social media pages, in connection with contests and promotions, and on the Roanline blog) becomes publicly available, and can be read, collected, and used by other members of this forum to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images throughout the Site. Roanline is not responsible for the personal information users select to disclose in these forums. To request removal of your personal information from our blog or community forum, contact us at help@roanline.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Features & Widgets

Our Site includes Social Media Features, such as the Facebook Like button and Widgets, the Share button, the Instagram feed, or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it (e.g., Facebook, Instagram, Twitter, etc.).

 How We Protect Your Information

Roanline utilizes advanced technology for Internet security purposes. When you access our checkout and enter sensitive information (such as credit card number) on our order forms, this information is encrypted using industry standard Secure Socket Layer (SSL) technology. Our site uses Stripe for all of our secure credit card transactions.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at help@roanline.com.

Accessing Your Personal Information & Preferences

You can access, update, or change your personal information and communication preferences by signing into your Account Page and modifying your preferences at your discretion. If you wish to cancel your account, or request that we no longer use your information to provide services to you, contact us at help@roanline.com.

You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create a membership with us or to take advantage of some or all of our features.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at help@roanline.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create a membership with us or to take advantage of some or all of our features.

Privacy Policy Updates

Roanline 

may, at any time and without notice, modify and update this Privacy Policy by revising it on the Site. If we make any material changes we will notify you by means of a notice on this Site prior to the change becoming effective. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Privacy Policy.

Privacy Policy Last Updated: October 7, 2016

 Questions and Feedback

We welcome your questions, comments, and concerns about this Site. Please send us any and all feedback pertaining to this Site to help@roanline.com

 

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