Free Exchanges + Easy Returns

Returns/Exchanges

Can I return something I purchased from Roanline?

Ordered the wrong size? Picky relative didn't like that birthday present? No worries! You may return most new, unopened and/or unused items within 14 days of delivery for a full refund or exchange (subject to the exceptions listed below). Items must be in their original, unused, unwashed, and unopened condition with any tags still attached and original packaging included.

Customers requesting an exchange will receive a free, prepaid return label. Customers requesting a return for refund will receive a refund for the returned item(s), less any shipping fees (the initial shipping fee + $6.95 return shipping fee).

You should expect to receive your refund within four weeks of dropping your package off with the return shipper, however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To begin the return process, please email us at help@roanline.com with your Order Number and indicate whether you'd like to return the item(s) or exchange the item(s). 

Exceptions

The following items and categories are not eligible for return/exchange:

  • Items marked as final sale;
  • Discounted sale items;
  • Mens and Womens underwear; and/or
  • Items otherwise marked as not eligible for return

Please check the product description page for information as to whether a product is eligible for return. If you receive an incorrect or defective order, please Contact Us and we will take care of the problem.

How do I return an item?

To begin the return process, please email us at help@roanline.com with your Order Number and indicate whether you'd like to return the item(s) or exchange the item(s). 

Holiday Return Policy

If you place your order between November 1 through December 24, we will accept returns through January 10 if the item is eligible for return. We have implemented this returns period to allow holiday gift recipients to return their items. For any gifts that are returned under this Holiday Return Policy, we will give store credit to the recipient so they can choose something else, courtesy of you. 

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